Blog
Are you a Fixer, Avoider, Connector, or Deep Sea Explorer?
Most of us think we're good listeners. Here's what the research found. Someone on your team says “I'm fine.” You can tell they're not. What you do in the next ten seconds matters more than anything you'll say in their next review. And most of us get it wrong, with the...
Multitasking and Communication
Good communication is not just about the ability to connect with a diversity of people and communication styles it’s also about holding a presence that is consistent and memorable. It feels to me that many of us are facing a new wave of having so much choice that...
My biggest communication challenge..
I pride myself on my ability to communicate well – after all I’ve made it my job for the last 15 years. But in recent years I have faced my biggest personal communication challenge to date: to advocate for my son’s needs to be met, within his education setting. I have...
Hook us with your story this Christmas-saving lives, time, money..
It was Scrooge who transformed from "Bah! Humbug!" to "I will honour Christmas in my heart, and try to keep it all the year." Storytelling is a universal archetype. It taps into fundamental human experiences that are relatable across cultures and time and creates...
Group reflection turns experience into growth.
I am excited to say that I am about to get my supervisor’s diploma. This is something I’ve wanted since the pandemic when I felt the first pangs of longing to be amongst people to share experiences, find support and feel heard. Establishing a supervision practice...
Shake It Up!
Our training as actors gave us an ability (for better or worse) to be adaptable. I remember our animal project at RADA. We visited London Zoo weekly to research our chosen animals before bringing our findings back and reenacting them in the rehearsals rooms. My CC...
Embracing Neurodivergence in Communication Skills Training from a trainer’s perspective.
The modern workplace is evolving—and with it, so is our understanding of what effective communication looks like. As a communication skills trainer working in business environments, one of the most rewarding shifts I’ve encountered has sometimes been learning to...
How To Use Journaling To Improve Your Health
Studies link writing privately about stressful events and capturing your thoughts and emotions on paper will help to decrease mental distress. When we’re stressed or consumed by negative thoughts, it’s difficult to view our situation objectively. Writing a journal can...
Miscommunication
Miscommunication just so happens to be the most common communication challenge. Sadly, it is an inevitable part of human interaction, but when it occurs, it can lead to confusion, frustration, and even conflict. Whether it’s in the workplace, between friends, or in...